Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 14 days from the date of delivery to return most items for a full refund or exchange.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received
• Items must be in original packaging with all labels attached
• Proof of purchase (receipt or order confirmation) must be provided
• Items must not be damaged or show signs of use

Non-Returnable Items

The following items cannot be returned:

• Opened or used chemical products
• Custom or personalized orders
• Items marked as "Final Sale"
• Products without original packaging

How to Return an Item

1. Contact our customer service team at info@pb21enterprise.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack the item securely in its original packaging
5. Ship the item to the provided return address

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable except in cases of defective products

Exchanges

If you need to exchange an item for a different product, please contact us. We'll be happy to help you find a suitable replacement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.