Frequently Asked Questions
Find answers to common questions about our products and services.
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in, then provide your delivery information and choose a payment method.
We accept cash on delivery (COD), mobile money, credit/debit cards (Visa, Mastercard), and PayPal.
Standard delivery takes 3-5 business days. Express delivery (1-2 days) is available in major cities. Same-day delivery is available in Accra and Kumasi for orders placed before 12 PM.
Yes! We offer free shipping on orders over GHS 200. For orders below this amount, standard shipping rates apply.
Yes, once your order is shipped, you'll receive a tracking number via email and SMS. You can also track your order in your account dashboard under "My Orders".
Items can be returned within 14 days of delivery if they are unused, in original packaging, and in the same condition as received. See our Returns & Refunds page for full details.
Yes, we offer special pricing for bulk orders. Contact us at info@pb21enterprise.com with your requirements and we'll provide a custom quote.
You can reach us via email at info@pb21enterprise.com, call (555) 123-4567, or use our contact form. We're available Monday-Friday, 8AM-6PM.
We carry a range of eco-friendly cleaning products. Look for the "Eco-Friendly" badge on product listings. We're committed to offering sustainable options wherever possible.
Orders can be cancelled or modified within 2 hours of placement. After that, the order enters processing and cannot be changed. Contact us immediately if you need to make changes.
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